Microsoft - Maintenance

As part of our maintenance services, DatArt manages its clients' IT systems on a daily basis to ensure their information systems are available.

Sharepoint

  • Management of the intranet portal support and maintenance as well as internal services thanks to the new intranet features
  • Management of support to end-users and IT teams
  • Customised solution development for research centres, metadata handling, new feature set-up for intranet portals
  • Proactive advice about new features/versions/frameworks

Exchange

  • Trouble shooting for performance or settings issues
  • Proactive follow-up on security
  • Management of contacts, guests, mailboxes and mailing lists
  • Management of user departures
  • Out-of-service features restoration

Teams

  • Implementation of new support procedures for the IT department in connection with new collaborative work organisation on Teams
  • Definition of good governance practice for Teams
  • Maintenance and support management of collaborative work processes, such as life cycle, administration, and compliance and audit reports
  • Exploitation of the IT infrastructure's untapped potential to increase its added value

Power BI

  • Cleaning, transforming and data uploading from different sources onto Power BI and automatically-created dashboards. Automatic data update
  • Power BI administration and user license management

Business mobility and security

  • Follow-up of user behaviour and risk analysis
  • Risk reduction in O365 and Azure thanks to Azure Cloud App Security
  • Proactive advice about security and compliance for O365, Azure Advanced Threat Protection and Azure Monitoring Tools
  • User activity log extraction and analysis and Pattern Monitoring

On-site DevOps and Azure IaaS

  • Linux and Windows machines administration (provisioning/updates/set-up)
  • Azure Monitoring
  • Production machine administration (GPO, user management, PC administration, group policy, new user creation, user synching, SMTP, DHCP, print servers, SCCM, KGML)
  • Establishment of guidelines for the use of the cloud, invoicing management and Azure features planning

Do you want to learn more about our Microsoft maintenance services or get a quote?